Refund policy
Refund & Return Policy
Last updated: 16 October 2026
This Refund & Return Policy is offered by Ecomland LLC, doing business as Spotlight ("Spotlight", "we", "us", "our"). It applies to all purchases made on wearspotlight.com.
1. Return window
You may return any eligible item within 30 days of delivery. For customers located in the European Union, the United Kingdom, Iceland, Liechtenstein, and Norway, you also retain the statutory right to withdraw from the purchase within 14 days of receiving your order, without giving any reason, in addition to the 30-day Spotlight return window.
2. Conditions
- Items must be unused, in original condition, with original packaging and tags attached.
- Hygiene-sensitive items (pierced earrings) cannot be returned once worn, for health and safety reasons.
- Personalised, engraved or custom-made items are non-returnable unless defective.
- Gift cards and items marked "Final Sale" are non-returnable.
3. How to start a return
- Email info@wearspotlight.com within the return window. Include your order number, the items you wish to return, and the reason.
- Within 48 hours we will reply with a Return Authorisation (RA) and the return address.
- Ship the items using a trackable carrier. We strongly recommend insured tracked shipping.
4. Return shipping costs
Unless the item was incorrect, defective or damaged on arrival, the customer is responsible for return shipping costs. Original shipping charges paid at checkout are non-refundable, except where required by law (including the EU/UK 14-day right of withdrawal, where original standard shipping is refunded).
5. Refund processing
Once we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 5-10 business days. Depending on your bank or card issuer, additional time may be required for the refund to appear on your statement.
6. Damaged, defective or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at info@wearspotlight.com with photos and your order number. We will offer a free replacement or a full refund (including original shipping). We cover return shipping in these cases.
7. Lost or missing parcels
If tracking shows your parcel was not delivered within the maximum delivery window stated in our Shipping Policy, contact us within 7 days after the latest estimated delivery date. We will open an investigation with the carrier and, where the parcel is confirmed lost, ship a free replacement or issue a full refund.
8. Cancellations
Orders can be cancelled free of charge as long as they have not yet entered the fulfilment process (typically within 12 hours after order confirmation). After fulfilment has started, the standard return procedure above applies.
9. 2-year warranty
Every Spotlight piece comes with a 2-year limited warranty from the date of delivery against manufacturing defects (for example a stone that falls out under normal wear, a broken clasp or a faulty watch movement). To make a claim, email info@wearspotlight.com with your order number and photos. If the defect is confirmed, we will repair or replace the piece, or refund it if a replacement is not available. The warranty does not cover normal wear and tear of plating, scratches, loss, theft, or damage caused by accidents, misuse, swimming, chemicals or unauthorised repairs.
10. Contact
Ecomland LLC (Spotlight)
Email: info@wearspotlight.com
Phone: +1 (307) 293-9359
Registered address: 5830 E 2nd St, Casper, WY 82609, United States
Fulfilment centre: 108 Gloucester Rd, Wan Chai, Hong Kong
Customer service hours: Monday-Friday, 9:00-18:00 (GMT+1)