Shipping policy
Shipping Policy
Last updated: 31 May 2026
This Shipping Policy applies to all orders placed on wearspotlight.com, operated by Ecomland LLC, doing business as Spotlight.
1. Where we ship from
Spotlight orders are dispatched from our fulfilment centre located at 108 Gloucester Rd, Wan Chai, Hong Kong. Some items may ship from secondary partner warehouses depending on stock availability.
2. Where we ship to
We ship worldwide to over 100 countries. If your country does not appear at checkout, please contact us at info@wearspotlight.com.
3. Processing time
All orders are processed within 1-3 business days after the order is placed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
4. Estimated delivery times
| Destination | Estimated transit time |
|---|---|
| United States & Canada | 8-14 business days |
| United Kingdom | 8-14 business days |
| European Union | 8-14 business days |
| Australia & New Zealand | 8-14 business days |
| Rest of world | 10-18 business days |
Transit times above are estimates and exclude processing time. Delivery may be affected by customs clearance, public holidays, weather, or carrier delays.
5. Shipping costs
Standard shipping is free worldwide on orders of $80 USD or more. For orders below this threshold, a flat shipping fee is calculated at checkout. Priority Processing is available as an optional add-on at checkout and accelerates the handling step only (it does not change the transit time).
6. Tracking
As soon as your order is dispatched, you will receive an email with a tracking number and a link to the carrier's tracking page. Please allow up to 72 hours for tracking information to appear in the carrier's system.
7. Customs, duties and import taxes
Because parcels are shipped internationally from Hong Kong, customers outside Hong Kong may be subject to import duties, taxes (including VAT/GST) and customs clearance fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping fee at checkout. We are not able to predict the exact amount; please consult your local customs office for details.
8. Incorrect or incomplete addresses
It is the customer's responsibility to provide an accurate and complete shipping address. Spotlight cannot be held responsible for parcels delivered to incorrect addresses provided at checkout. If a parcel is returned to us because of an incorrect address, the customer may be charged for reshipment.
9. Lost, missing or damaged parcels
If your parcel has not arrived within the maximum delivery window, or has arrived damaged, please contact us within 7 days of the latest estimated delivery date at info@wearspotlight.com. See our Refund & Return Policy for full details on resolutions.
10. Contact
Ecomland LLC (Spotlight)
Email: info@wearspotlight.com
Phone: +1 (307) 293-9359
Registered address: 5830 E 2nd St, Casper, WY 82609, United States
Fulfilment centre: 108 Gloucester Rd, Wan Chai, Hong Kong